Shipping & Returns

Terms and conditions:
Any equipment provided by CyberEStore is intended for legal use only. By placing an order, the purchaser states that he/she is of legal age and that the products ordered will only be used in a lawful manner. It is the sole responsibility of the end user to ensure compliance with all laws when using these products.

Email:
When sending emails to us, Please allow 24 to 48 hours for a reply. Normally we try and reply within just a few hours but sometimes it make take a little more time they usual. We try to answer emails over the weekend if possible otherwise they are answered the start of the next business day. We will not answer any questions regarding the illegal or improper use of products we sell.

Technical Support:
We try to answer technical support questions but in some cases you may need to refer to the manufacturer for support. We do not offer telephone technical support, All questions should be asked in email. You may also find the answer to your question in one of the many FTA forum sites or the Manufacturers support website.

Shipping and Handling:
Florida residents will have to pay sales tax.

  • CyberEstore does not guarantee same day shipping however most all orders received by 2pm EST are shipped the same day otherwise orders are normally shipped within 24-48 hours of payment (not counting weekends).
  • Some shipments may be delayed if an item is not in stock.
  • Items may be shipped from multiple locations depending on warehouse stock levels. We will always try to ship from a warehouse closest to the delivery address whenever possible.
  • All shipping quotes are estimates and the final shipping fee may be higher depending on the size and number of boxes that are required to ship your order. In this rare case you will be notified of the new shipping charges.
  • All international orders are responsible for any import fees/duties that may be assessed on their shipment. If duties are billed to us for your order we will charge your credit card the total amount due.
  • If UPS or FedEx charges us a fee for an incorrect address you provided you will also be responsible for those charges.
  • Saturday delivery is not available unless by special request. There is also an additional service change by UPS and FedEx for Saturday delivery if it’s available in your area.
  • If you order something Next Day air that ships on Friday you will receive it on Monday. Weekends are not counted as delivery days.
  • There are occasions where we will ship using an alternate shipping method in order to ship your order. An Example would be if you selected 2 Day FedEx and our FedEx pickup has occurred for the day we may ship the order UPS 2 Day air. Or if you request a delivery method which is not available in your area. We will always try to ship using the method you select but please be aware at times that may not be possible if the selected carrier or method of shipment is not available.

Payment:
We accept Visa , Master Card, Discover Card, and American Express credit card payments and payments using PayPal and Google Checkout. We also accept payment in the means of certified check or money order.

You may be required to fill out a credit card authorization form if your billing address and shipping address are not identical.

RETURN POLICY

Any return needs to have a RMA number (Return authorization number) before being sent back to us.

Items that can not be returned are:

  • Satellite dishes.
  • Coax by the foot, Used Coax Jumpers or any custom length coax cables.
  • Television Antenna Rotors.
  • Satellite motors and Actuators.
  • Service Parts & Special order items.
  • Opened or Activated DirecTV receivers.
  • Modified Satellite Receivers. We will not accept a return on any satellite receiver found to have modified firmware or hardware. Unauthorized modification will void the manufactures warranty.

    Satellite receivers are covered with a manufacturer's warranty. We do not accept defective units back to our location. you must contact manufacturer to get RMA number. Warranty will be honored by the manufacturer ONLY.


    • All RMA request for refund must be made within 7 days the item was delivered. All returns for refund are subject to a 15% restocking fee.
    • All RMA request for exchange must be received within 30 days from the ordering date.
    • Any items damaged in shipment or any missing items or incorrect item from an order need to be reported to us no later than 3 days from the delivery date.
    • All items returned must be in absolute perfect and new condition in the original carton with all included accessories. Original merchandise box, manuals, cd's, etc. If you purchased a item that came with free items they must also be returned with the item you are sending back (Example: if you purchase a HDHomerun that came with a free 2 way splitter and you would like to return the HDHomerun you also need to return the free splitter. If you choose to keep the splitter the retail price of the free item will be deducted from your refund amount)
    • Warranty work beyond 30 days from ordering date is provided by the manufacturer and/or their representative directly and not by us.
    • Any items returned without prior notice and without a RMA number will not be credited and will be returned to you. Your credit card will then also be charged the return shipping cost. If you have paid with a method other then credit card the item will not be returned until we receive payment for the return shipping cost.
    • We must receive your RMA's item back before any replacement item is sent.
    • Items must be received no later than 15 days from the date the RMA# is issued.
    • Purchaser is responsible for any shipping cost to our warehouse. Please use an insured and trackable method to return items to us just incase the item is damaged or lost during shipping.
    • A $35 labor charge may be assessed on products or accessories returned for warranty repair in which no fault is found and you will be charged for the return shipping cost to return the back to you.
    • A 15% restocking fee is applied to Returned Items to cover our return processing, credit card, and shipping costs. Returns are processed normally within 2 to 10 days of receipt.
    • Refused shipments will be charged a 20% restocking fee.
    • While we will handle warrantee work for some products we offer, You will be responsible for any shipping charges for any warrantee exchanges or repairs.
    • Shipping charges are not refundable.


    No returns or exchanges are accepted without an RMA number.

    RMA Numbers are valid for 15 days. We must receive the item you are sending back to us no late then 15 days from the RMA# issue date.

 
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